e789 believes that gambling should be an enjoyable form of entertainment — nothing more. This page sets out our commitment to responsible gaming, the tools available to every registered player, guidance on recognising problem gambling behaviour, and how to access support when you need it.
e789 is strictly for adults aged 18 years or older, or the higher minimum age prescribed by the Operator's licensing jurisdiction, whichever is greater. Age verification is mandatory and may be requested at any point during your account's lifetime. Registering or playing on behalf of a minor is prohibited and will result in immediate account closure and forfeiture of all funds.
If you are under the minimum age, please close this website immediately. If you know of a minor attempting to access this platform, contact us at [email protected] without delay.
At e789, responsible gambling is not a legal formality tacked onto the end of a terms page. It is a core part of how the platform is built and operated. Gambling is entertainment — a way to add excitement to a PSL T20 match, test your strategy on a live dealer table, or enjoy a quick slots session after a long day. It is not a guaranteed income source, a solution to financial problems, or an activity that should ever take priority over the more important things in life.
We operate with the understanding that a small proportion of users may develop problematic gambling behaviour — and that for those users, having the right tools, information and access to help available on the platform matters enormously. Every e789 account comes with a full suite of responsible gambling controls, accessible at any time through the account settings panel, with no support ticket required to activate them.
These tools apply equally whether you are based in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or anywhere else. They are built into the platform by design — not as optional extras.
Every e789 account includes these tools, accessible through your account settings panel at any time. No support ticket is required to activate any of the tools below.
Set a maximum amount you can deposit per day, per week or per calendar month. Once your limit is reached, further deposits are blocked until the next period begins. Limit reductions take effect immediately. Limit increases are subject to a mandatory review period before taking effect, to protect against impulsive decisions.
Define the maximum net loss you are willing to accept over a daily, weekly or monthly window. When you reach your loss limit, further play is suspended for the relevant period. This tool is one of the most effective ways to keep gambling within a budget that is right for your financial situation — especially useful when betting on Pakistan cricket or PSL T20 matches that run over multiple sessions.
Set a maximum session duration. When your session reaches the configured time, you will receive a prominent reminder and the option to end your session or continue. Combined with reality checks, session limits help prevent the "just one more game" pattern that can lead to longer sessions than intended.
Configure on-screen prompts at regular intervals (e.g., every 30 or 60 minutes) that display how long you have been playing and the net result of your session. Reality checks interrupt the flow of play just enough to prompt genuine reflection — without ending the session unless you choose to.
Take a temporary break from the platform — from 24 hours up to 6 weeks. During a cooling-off period, your account remains open but you cannot log in, deposit or wager. This tool is ideal for players who need a short-term pause without committing to a full self-exclusion. A cooling-off cannot be cancelled before it expires.
Permanently or indefinitely exclude yourself from the e789 platform. Self-exclusion closes your account immediately — you will not be able to reopen it for a minimum of 6 months (or longer, as selected). If you self-exclude, you will also be unsubscribed from all marketing communications. Contact support at [email protected] or use the account settings panel to activate.
Problem gambling does not always announce itself clearly. It often develops gradually — starting with entertainment and slowly shifting into something that feels harder to control. Below are common signs that gambling may be becoming a problem. If several of these apply to you, please consider reaching out for support.
Increasing your bets or depositing more money after a losing session in an attempt to "win it back." This pattern accelerates losses rather than reversing them.
Concealing your gambling activity, betting amounts, or losses from family, friends or colleagues — or lying when asked directly about it.
Using funds reserved for rent, food, utility bills or education for gambling. If your PKR balance for necessities is being diverted to the cashier, this is a serious warning sign.
Spending significantly less time with family and friends — whether in Karachi, Lahore, or anywhere else — in favour of gambling, particularly during extended online sessions.
Gambling to escape stress, anxiety, depression or other negative emotions — using it as a coping mechanism rather than for genuine entertainment.
Answer these questions honestly. This is not a clinical diagnostic tool — it is a starting point for personal reflection. If you answer "Yes" or "Sometimes" to several questions, consider speaking with a responsible gambling support service.
All responsible gambling tools are available directly through your e789 account settings panel. You do not need to contact support to set most limits — though support is available 24/7 if you prefer to do it that way or if you need self-exclusion processed immediately.
Access your e789 account using your registered credentials. All player protection tools are in the account settings section.
Navigate to the Responsible Gambling section in your account settings panel. All available tools will be listed there.
Select the appropriate limit or tool — deposit limit, loss limit, session timer, cooling-off period or self-exclusion. Enter the desired values.
Confirm your selection. Limit reductions and self-exclusion take effect immediately. Limit increases are subject to a mandatory review period.
If you cannot access your account or need immediate assistance, contact [email protected] and ask for self-exclusion — it will be activated right away.
e789 is not a counselling or clinical support service. If you believe gambling is causing harm to you or someone close to you, please contact a qualified support organisation. The following types of resources are available in the Operator's licensing jurisdiction and internationally:
For self-exclusion requests, account restrictions, or responsible gambling queries related specifically to your e789 account:
[email protected] Live chat also available 24/7 via the platform support widget (operator-stated). For urgent self-exclusion, email is recommended for a documented record.Six principles that underpin how e789 approaches responsible gambling — from how tools are designed to how we think about player welfare as part of platform operations.
Responsible gambling tools are part of the core account architecture — not a secondary page users have to hunt for. Every new account has them enabled and accessible from registration day one.
Age verification is a mandatory element of the KYC process — not a checkbox. Where documentation is required, play may be restricted until verification is complete. There are no exceptions.
e789 does not market gambling as a way to make money. Promotions describe the entertainment value of the platform — not unlikely financial returns. Odds reflect genuine probability.
Limit reductions are instant. Limit increases require a cooling period before taking effect. This asymmetry is intentional — it makes it easy to protect yourself and harder to make impulsive decisions in a high-emotion moment.
Users who self-exclude are immediately removed from marketing lists. You will not receive bonus emails, promotional push notifications or re-engagement campaigns after activating self-exclusion or a cooling-off period.
Responsible gambling policies, terms and conditions, and privacy rights are published in plain English — not obscured in complex legal language. Read our Terms and Privacy Policy for the full picture.
Gambling is entertainment. Use the tools available to keep it that way. Set your limits, take breaks, and reach out to support whenever you need it — no questions asked.
18+ Adults only. Gambling involves financial risk. Check applicable local laws before participating. This site does not provide legal or financial advice.