Help Centre

Frequently Asked Questions

Everything you need to know about e789 — from registering your account and making your first PKR deposit, to understanding bonus wagering requirements, placing bets on Pakistan cricket, and using responsible gambling tools. Browse by category or search below.

25 Q&A pairs across 5 categories. Click any question to expand the answer. Answers cover accounts, payments in PKR, games, bonuses, cricket betting, security and responsible gambling tools. If your question isn't answered here, contact [email protected].

Account & Registration

5 Questions

How do I create an account on e789?

Visit https://e789.cam and click the registration button. Fill in your full legal name, date of birth, email address, phone number and a secure password. You must be at least 18 years old to register. Once submitted, check your email for a verification link to activate your account. You are permitted one account per person — duplicate accounts are prohibited.

Can I register on e789 if I am based in Karachi, Lahore or Islamabad?

e789 accepts registrations from users in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities. However, you are solely responsible for ensuring that your participation in online gaming is lawful in your jurisdiction. e789 does not claim authorisation from the Government of Pakistan, PTA or any Pakistani regulatory body. This is not legal advice.

What documents do I need for KYC verification on e789?

e789 may request a valid government-issued photo ID such as your CNIC or passport, proof of residential address such as a utility bill dated within the last three months, and source-of-funds documentation in some cases. KYC verification is mandatory before withdrawals are processed. Submitting accurate and up-to-date documents helps prevent delays to your account.

Is it possible to have more than one e789 account?

No. Each person is strictly permitted one registered account on e789. Creating duplicate, linked or secondary accounts is a breach of the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, contact support at [email protected] immediately.

How do I reset my e789 account password?

Click the 'Forgot Password' link on the login page and enter the email address associated with your account. You will receive a password reset link by email. If you do not receive it within a few minutes, check your spam folder. For further assistance, contact the e789 support team via live chat or email at [email protected].

Deposits & Withdrawals

5 Questions

What payment methods can I use to deposit on e789?

e789 provides information about familiar Pakistani payment options including Easypaisa, JazzCash, Raast, HBL bank transfers, UBL Online, Meezan Bank and Bank Alfalah as contextual references. The available payment methods in the live cashier may vary. Mention of these providers does not imply that they endorse gambling or support this operator. Always check the cashier for current deposit options.

What is the minimum deposit amount on e789?

Minimum deposit amounts are specified in the e789 cashier section and may vary by payment method. Check the cashier directly for current figures. All deposits are processed in Pakistani Rupees (PKR) where supported by the selected payment method. Minimum deposit thresholds are subject to change without prior notice.

How long does a withdrawal take on e789?

Withdrawal processing times vary depending on your chosen payment method, your account verification status and any ongoing compliance review. e789 does not guarantee specific withdrawal timelines. KYC verification must be complete before any withdrawal is approved. Pending compliance checks may extend processing times. For status updates, contact support at [email protected].

Why has my withdrawal been delayed or declined?

Withdrawals may be delayed if KYC verification is incomplete, if there is an active compliance review, or if the payment method selected requires additional processing time. A withdrawal may be declined if there are unresolved bonus wagering requirements, a pending chargeback, or a suspected breach of Terms. Contact support at [email protected] with your account details for specific information about your request.

Does e789 charge fees on deposits or withdrawals?

Any applicable transaction fees are disclosed in the e789 cashier at the time of the transaction. Fee structures may vary by payment method and are subject to change. In some cases, the payment provider may apply their own fees independently of e789. Always review the fee information displayed in the cashier before confirming a deposit or withdrawal.

Games & Betting

5 Questions

What sports can I bet on at e789?

e789 offers betting markets across a wide range of sports. Pakistan-relevant markets include Pakistan cricket, PSL T20 matches, ICC tournaments such as the Cricket World Cup and Champions Trophy, international football, UFC and other combat sports, and tennis. Market availability and odds are subject to change. Always check the live sportsbook for current offerings at the time you wish to place a bet.

Can I bet on PSL T20 matches live on e789?

e789 aims to offer live in-play betting markets on major cricket events including PSL T20 matches and ICC tournaments. Live bet availability depends on the specific fixture, licensing arrangements and market status. Odds in live betting change rapidly. Check the live sports section during the match for available markets. e789 does not claim endorsement from the PSL or any cricket governing body.

What casino games are available on e789?

e789 features a broad selection of casino games including slot machines from leading game studios, classic and modern table games such as blackjack, roulette and baccarat, and a live casino section with real dealers streamed in real time. Game availability may vary based on your account region. Game outcomes in slots and RNG table games are determined by certified random number generation.

How do live casino games work on e789?

Live casino games at e789 are streamed from professional studios where trained dealers conduct the games in real time. You join the table via a video feed and place bets using on-screen controls. The dealer manages the physical cards, wheel or dice while you interact via the interface. Live chat with the dealer is available in most games. A stable internet connection is recommended for the best experience.

Is the e789 platform available on mobile?

Yes. e789 is designed to work on modern smartphones and tablets. The platform is accessible through your mobile browser without requiring a separate app download. All major features — including sports betting, casino games, deposits, withdrawals and account settings — are available on mobile. For the best performance, use an updated version of Chrome, Safari or Firefox.

Bonuses & Promotions

5 Questions

How do I claim a welcome bonus on e789?

Welcome bonus eligibility and activation steps are published on the specific promotion page at the time it is live. In most cases, you will need to make a qualifying deposit of a minimum specified amount in PKR. Each account is eligible for one welcome bonus only. Before opting in, read the full offer terms including the wagering requirement, minimum deposit threshold, eligible games and expiry date.

What is a wagering requirement and how does it work?

A wagering requirement, also called a rollover or playthrough, is the total amount you must bet before bonus-related winnings can be withdrawn. It is expressed as a multiplier of the bonus — for example, a 30x requirement on a PKR 1,000 bonus means you need to wager PKR 30,000 in total. Not all games contribute equally. Sports bets, live casino and table games often contribute a lower percentage than slots.

Do e789 bonuses expire?

Yes. Every bonus on e789 has an expiry date or a time window within which the wagering requirement must be met. The expiry period is specified in each individual offer's terms. When a bonus expires, the bonus balance and any associated winnings are automatically forfeited. Set a reminder and check your active bonus status in your account panel to avoid losing a bonus through expiry.

Can I withdraw my bonus balance directly?

Bonus funds cannot be withdrawn directly. You must first meet the wagering requirement specified in the relevant bonus offer — typically expressed as a multiplier such as 30x the bonus amount. Once the rollover is complete, any resulting winnings become eligible for withdrawal, subject to any maximum cash-out limit stated in the offer terms. Always read bonus terms before opting in.

Can I opt out of receiving bonus offers from e789?

Yes. You can opt out of promotional communications at any time by updating your contact preferences in your account settings or by contacting support at [email protected]. Note that opting out of marketing does not affect transactional emails such as deposit confirmations, security alerts or verification requests. You can re-enable marketing communications at any time through your account settings.

Security & Responsible Gambling

5 Questions

How does e789 protect my personal and financial data?

e789 uses HTTPS encryption for all data transmitted between your device and the platform. Sensitive data is stored in encrypted form at rest. Access to personal data is restricted to authorised personnel on a need-to-know basis. Payment card processing is handled by PCI-DSS compliant processors. Full details of how your data is handled are set out in the e789 Privacy Policy.

What responsible gambling tools does e789 offer?

e789 provides deposit limits, loss limits, session time limits, reality check reminders, cooling-off periods and self-exclusion — all accessible through your account settings without needing to contact support. Limit reductions take effect immediately. Limit increases are subject to a mandatory review period. Self-exclusion closes your account for a minimum of six months. Full details are on the Responsible Gambling page.

How do I self-exclude from e789?

To self-exclude, go to the Responsible Gambling section in your account settings and select self-exclusion, choosing your desired duration. Alternatively, contact support directly at [email protected] or via live chat and request immediate self-exclusion — it will be activated without delay. During self-exclusion you cannot log in, deposit or wager, and you will be removed from all marketing communications.

Is e789 safe to use and is it licensed?

e789 implements technical security measures including HTTPS encryption, encrypted data storage and fraud monitoring. Regarding licensing: e789 does not claim to hold a licence issued by the Government of Pakistan, PTA or any Pakistani authority. Users are responsible for verifying that online gaming is lawful in their jurisdiction before participating. This answer does not constitute legal advice.

Who can I contact if I need help on e789?

The e789 support team is available via live chat through the platform support widget, which is operator-stated as available 24/7. You can also reach the team by email at [email protected]. For formal queries such as data subject access requests, account disputes or self-exclusion, email is preferred as it creates a documented record. Response times may vary based on query type and volume.

Why Choose e789

A quick overview of what the e789 platform offers Pakistani players — from cricket betting to player protection tools.

Pakistan Cricket & PSL Betting

Sports betting markets covering Pakistan cricket, PSL T20, ICC tournaments and international football — designed with Pakistani fans in mind. Odds subject to change; e789 claims no affiliation with leagues or governing bodies.

PKR Account Support

Manage your account in Pakistani Rupees with references to familiar payment methods including Easypaisa, JazzCash, Raast and major bank transfers. Payment mentions are contextual only — not endorsements from any provider.

Live Casino Streamed in Real Time

Professional studio dealers, real cards and roulette wheels — all streamed live to your screen. Join blackjack, baccarat and roulette tables from Karachi, Lahore or anywhere with a stable internet connection.

Mobile-First Platform

e789 runs in your mobile browser — no separate app download needed. Optimised for Android and iOS. All features including account management, deposits, withdrawals and sports betting are accessible on your phone.

Comprehensive Player Protection

Deposit limits, loss limits, session timers, cooling-off periods and self-exclusion are all built into the account settings panel. No support ticket required. Limit reductions are instant. Self-exclusion is permanent for a minimum of 6 months.

24/7 Support Access

Reach the e789 support team any time via live chat on the platform or by emailing [email protected]. For urgent self-exclusion requests, email is preferred for a documented record. Response times may vary by query type.

Still Have Questions?

If your question wasn't answered above, our support team is ready to help. You can also review our full Terms & Conditions or Responsible Gambling page for detailed policy information.

18+ Adults only. Gambling involves financial risk. Check applicable local laws before participating. This site does not provide legal or financial advice.